Program by Deaf Litercy Initiative
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RSA – Writing Level 1

Retail Sales Associates

  • write invitation notes and thank you cards to customers
  • write reminder notes to themselves and to co-workers about tasks to be done
  • write delivery information clearly on packages which are to be picked up by a courier

RSA – Writing Level 2

Retail Sales Associates

  • write in supplier and service information books to keep them up-to-date
  • write letters to customers to answer questions about products

RSA – Writing Level 3

Retail Sales Associates

  • write reports about shoplifting – this writing must be detailed and correct because the reports may be used in court
  • write articles for company newsletters or material for product presentations, for example fashion shows, car shows and home shows
  • write reports to head office or to supervisors about the success of current promotions and giving ideas for future promotions