Communication

Retail Sales Associates

• greet customers
• chat with customers to help them feel comfortable in the store
• communicate with suppliers or manufacturers to get answers about products or to see if they are available

Retail Sales Associates

• chat with customers to
  • explain the features of products
  • answer customer questions
  • convince them to buy
• chat with store owners or supervisors to
  • talk about stock and sales
  • explore how to improve store procedures
• tell customers if they change their mind they can easily return the product
• report to mall security or to police officers about a theft

Retail Sales Associates

• solve problems with co-workers

Retail Sales Associates communicate

• in person
• using email, blackberry, TTY or video phone
• using ASL
• using gestures

Generally there are no environmental factors that affect communication, but some retail sales workers may

• work in a noisy place that makes communication difficult
• near noisy areas such as garages or warehouse
• have language barriers with customers

When language is a barrier, store staff may ask staff from another store to help or contact an interpreter.

Sales Associates communicate using

• words
• visuals
• display designs
• lighting
• artistic senses with colour and texture