Program by Deaf Litercy Initiative
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Community and Social Service Workers

NOC: 4212

This profile is based on interviews with those working in the field across Canada and confirmed through consultation with industry experts across the country.

Community and Social workers

  • support members of the community by providing programs and services
  • work with clients who have personal, legal, financial, housing and medical problems

Community and Social Service workers work at

  • social service and government agencies
  • mental health agencies, group homes
  • school boards
  • jails, half-way houses, detention centres
  • other agencies

Community and Social Service Workers tend to

  • sit a lot
    • Example: When working with clients, completing paperwork, using computers and reading
  • travel in their communities for work
  • drive to visit clients
  • drive clients to the places they need to be
  • stand for a long time when working with groups and giving presentations
  • carry files and deliver things such as food hampers to clients

Community and Social Service Workers should be kind, accepting and non-judgmental. They

  • need to be assertive, realistic and fair when advocating for clients
  • be able to keep good professional boundaries with clients and avoid burnout

  • Document Use
  • Communication
  • Thinking Skills – Critical Thinking

In the future, Community and Social Service Workers will need strong computer skills to manage client data, complete electronic forms and search for resources available through the Internet.