Document Use
Community and Social Service Workers
- quickly read lists and tables
Example- a community worker quickly reads over a directory of daycare services to find a daycare home close to where a client lives
- quickly read labels for data
Example- look to see if clients’ names appear on prescription drug labels and find expiry dates and the amount to take
Community and Social Service Workers
- complete intake forms, applications, tracking records, timesheets and referral formsExamples
- a seniors’ community worker completes Old Age Security and Canada Pension Plan applications for a client
- an outreach worker completes a referral form for a client who needs a clothing donation
- a detention home worker completes a form that tracks visitors
- find data in forms
Example- a financial assistance worker reads quickly a client’s application for social benefits to find financial and demographic data to see if a client is eligible
- find and interpret data from charts and graphs
Examples- an addiction worker may find information about the effects of prescription drugs from a drug chart
- a drop-in centre worker may interpret a graph that shows that homelessness and addictions are connected
- create lists and tables
Example- a women’s shelter supervisor may create a staff schedule to make sure staff are on-site 24 hours a day
