Document Use

Retail Sales Associates

• read lists of customer names, addresses and products bought
• read labels on shelves or on products
• read identification codes on products and in catalogues
• read model numbers on products brought in for repair or replacement
• read signs which show departments and sale items

Retail Sales Associates

• read schedules that show employee shifts and breaks
• read charts that show different types of customer complaints
• refer to tables that show the sizes of different products
• read catalogues to find information on products
• read reports
• Examples
• void reports – showing sales that were canceled
• daily business reports (DBR)
• sales reports
• monthly health and safety reports
• complete purchase orders for suppliers
• prepare invoices for customers
• fill out different forms

  Examples

  • purchase orders
  • special order forms
  • return forms
  • delivery forms
  • employee discount forms
  • deposit forms
  • repair forms

  These forms must be filled in correctly to avoid mistakes,

• refer to assembly drawings of cars
• read lists and books of rate codes to find the cost to rent a car

Retail Sales Associates

• use diagrams that show how to set up display areas
• fill in vehicle accident report forms, giving a description of the accident and a picture of roads and intersections