Program by Deaf Litercy Initiative
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Thinking Skills

PSBSM – Thinking Skills – Problem Solving Level 2

Level 2

Business Professionals

  • deal with project deadlines
  • deal with equipment not working properly
  • reschedule meeting times so team members can attend

PSBSM – Thinking Skills – Problem Solving Level 3

Level 3

Business Professionals

  • read draft reports
    • decided if the draft report meets quality standards for content or writing style
    • send detailed comments and suggestions to writers
    • determine deadlines for second draft
    • review to make sure all corrections are made
    • ask for further changes
    • accept or reject report

PSBSM – Thinking Skills – Decision Making Level 2

Level 2

Business Professionals

  • select tasks to give to those they supervise and to subcontractors on their project teams, they
    • consider their knowledge, skills, strengths, weaknesses, work experience, interests and when they are available
  • choose type of graphs to show findings from project data analyses, they
    • consider the strengths and limits of each graph type for showing
      • particular types of data
      • messages they want to stress
      • level of knowledge of their audiences

PSBSM – Thinking Skills – Decision Making Level 3

Level 3

Business Professionals

  • review requests for proposals
  • identify project tasks and needs
  • bid only on projects they have the skills and resources to handle
  • consider what needs to be in place to run a campaign or make organizational changes by looking at the
    • cost of different options
    • possibility of different options working
    • replacement of workers during training

PSBSM – Thinking Skills – Critical Thinking Level 3

Level 3

Business Professionals

  • evaluate focus groups and training sessions
    • ask for feedback
    • determine how to assess the feedback
    • distribute evaluation forms
  • evaluate standards, regulatory codes, procedures and documents to see how complete and clearly they are written to help organizations in
    • operations
    • quality
    • performance
    • environmental management
  • make sure important key information is presented and that the message is clear
  • evaluate how well those they supervise and the subcontractors did on their projects by
    • determining if they were successful in doing project tasks, sticking to plans, schedules and timelines
    • making suggestions based on findings, for future projects or further training

PSBSM – Thinking Skills – Critical Thinking Level 4

Level 4

Business Professionals

  • evaluate how effective ad messages, product packaging and other marketing tools were in reaching their audience
  • evaluate ability of organization to do what it is suppose to do (mandates)
    • determine what may affect outcomes such as
      • employees’ skills and performance
      • knowledge transfer
      • management frameworks
      • logic models
      • reporting relationships
      • work flows
      • organizational objectives and benchmarks
    • collect and analyze quantitative and qualitative data on those things that affect outcomes
    • write reports, in which they describe how they evaluated outcomes
    • discuss findings
    • offer conclusions and recommend changes to clients’ business methods, policies, processes, procedures, systems and programs

PSBSM – Thinking Skills – Job Planning and Organizing 1

Own Job Planning and Organizing

Business Professionals are busy with many demands on their time. Their work is

  • team focused so they must make their own tasks and schedules work with others
  • focused on many projects at one time
  • affected by delays in getting contracts signed or receiving essential project information,
  • affected by pressures from project managers and clients
  • affected by equipment breakdowns
  • affected by other emergencies

PSBSM – Thinking Skills – Job Planning and Organizing 2

Job Planning and Organizing for Others

Professionals in business services to management

  • organize, plan, schedule and track the activities of project teams
  • give input to the long-term and strategic planning of public and private sector organizations
  • give tasks to those they supervise, subcontractors and clerical staff

PSBSM – Thinking Skills – Use of Memory

Business Professionals must remember

  • security codes to access computers and networks
  • names, specialization areas, interests and concerns of the many consultants, subcontractors and clients to
    • save time
    • facilitate communication
    • develop positive relationships
    • build trust

PSBSM – Thinking Skills – Finding Info Level 2

Level 2

Business Professionals

  • find information about past consulting projects by searching reports, files and archives

PSBSM – Thinking Skills – Finding Info Level 3

Level 3

Business Professionals

  • find information about potential clients, subcontractors and competitors by searching their websites, visiting their sites and interviewing colleagues who know them

PSBSM – Thinking Skills – Finding Info Level 4

Level 4

Business Professionals

  • find information to address client needs and project outcomes by doing literature searches
  • analyze, put information together and use information to assess business environments and develop new strategies