Program by Deaf Litercy Initiative
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Communication

PSBSM – Communication Level 1

Business Professionals

  • connect with suppliers about
    • technical specifications
    • price quotes
    • service options
    • delivery times for materials, equipment and supplies

PSBSM – Communication Level 2

Business Professionals

  • communicate with those they supervise and with subcontractors to
    • give directions
    • coordinate project tasks
    • help resolve difficulties in getting data
    • meeting client demands
    • giving new tasks, review completed ones and checking in on progress
  • discuss with project managers and clients
    • organizational needs
    • project proposals
    • priorities
    • schedules
    • progress
  • get guidance, recommendations and approvals
  • get agreement for project deadlines and budgets
  • assess satisfaction with services given
  • identify other possible consulting work

PSBSM – Communication Level 3

Business Professionals

  • attend meetings with co-workers and project team members to
    • share information about clients, projects, competitors and consulting resources
    • celebrate successes and discuss a range of business topics
    • present plans, standards, control tools and procedures developed
    • present written reports

PSBSM – Communication Level 4

Business Professionals

  • present project results and make suggestions to clients
  • conduct interview and focus group sessions

Examples

Management consultants may hold interviews and focus groups to get customer’s views on

  • quality
  • timeliness
  • services and products
  • areas of improvement needed

Promotion consultants may hold focus groups to

  • assess messages in ads
  • assess product packaging
  • identify the best way to reach their audience
  • develop new ideas to promote products

They organize and interpret ideas from focus groups for decision makers.

They teach co-workers and employees from client organizations about new methods of management and marketing, policies, procedures, systems and programs, they

  • teach the rules to follow and steps to take when carrying out tasks
  • present case studies
  • explain methods and procedures
  • show how to do tasks
  • begin discussions
  • question trainees to see if they understand policies, systems and programs
  • gain the trainees’ trust and encourage them to be active in the learning process

PSBSM – Communication Methods

Business Professionals communicate

  • in person
  • using TTY, videophone, email, or blackberry

PSBSM – Communication – Other Information

It may be needed to use both official languages.