Reading

• read handwritten notes from co-workers and colleagues write short comments on forms
  • Example: fax cover sheets and invoices
• read warnings, directions for use and other text on product labels

Business Professionals

• read comments and other text on forms
  • Example: read participants’ comments on seminar and workshop evaluation forms
  • Example: read team members’ comments on project specification forms
• read email

• read business and trade publications
• read instruction manuals, ‘help’ items and ‘frequently asked questions’ when operating computers and other equipment

Business Professionals

• read
  • business, marketing, communication and promotional strategies
  • annual and benchmark survey reports
  • quality performance and environmental management standards
  • organizational objectives, policies and procedures
  • business policy and regulatory documents
• read ‘requests for proposals’ for projects – which involves helping clients plan, organize, manage, assess and improve their human resources, operations, communications and marketing
• They read proposal requests to learn about the
  • tasks
  • evaluation criteria
  • mandatory requirements
  • selection processes
  • skills needed to do the projects