Communication

Business Professionals

• connect with suppliers about
  • technical specifications
  • price quotes
  • service options
  • delivery times for materials, equipment and supplies

Business Professionals

• communicate with those they supervise and with subcontractors to
  • give directions
  • coordinate project tasks
  • help resolve difficulties in getting data
  • meeting client demands
  • giving new tasks, review completed ones and checking in on progress
• discuss with project managers and clients
  • organizational needs
  • project proposals
  • priorities
  • schedules
  • progress
• get guidance, recommendations and approvals
• get agreement for project deadlines and budgets
• assess satisfaction with services given
• identify other possible consulting work

Business Professionals

• attend meetings with co-workers and project team members to
  • share information about clients, projects, competitors and consulting resources
  • celebrate successes and discuss a range of business topics
  • present plans, standards, control tools and procedures developed
  • present written reports

Business Professionals

• present project results and make suggestions to clients
• conduct interview and focus group sessions

Examples

Management consultants may hold interviews and focus groups to get customer’s views on

• quality
• timeliness
• services and products
• areas of improvement needed

Promotion consultants may hold focus groups to

• assess messages in ads
• assess product packaging
• identify the best way to reach their audience
• develop new ideas to promote products

They organize and interpret ideas from focus groups for decision makers.

They teach co-workers and employees from client organizations about new methods of management and marketing, policies, procedures, systems and programs, they

• teach the rules to follow and steps to take when carrying out tasks
• present case studies
• explain methods and procedures
• show how to do tasks
• begin discussions
• question trainees to see if they understand policies, systems and programs
• gain the trainees’ trust and encourage them to be active in the learning process

Business Professionals communicate

• in person
• using TTY, videophone, email, or blackberry

It may be needed to use both official languages.