Program by Deaf Litercy Initiative
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  • read notes from supervisors about job duties and from co-workers sharing information
  • read cleaning product labels to understand how to use them
  • read memos or email to deal with service complaints

Light duty cleaners

  • read notes from guests to deal with special requestsExample
    • request for extra pillows or towels


  • read letters from the fire department about handling wastes properly
  • read memos from management explaining different workplace issues such as changes to the benefits package
  • read pamphlets to get information
  • Example
  • new floor finishing products, paying close attention to safety information

Light duty cleaners

  • read minutes from staff meetings

Janitors, caretakers and building superintendents read

  • trade journals and magazines
  • manufacturers’ instructions about how to put something together or install itExamples
    • ceiling fans
    • cupboards


  • read the Material Safety Data Sheets (MSDS) of products being used for the first time to learn about
    • equipment needed to protect workers
    • possible reactions that could be harmful
    • emergency procedures
  • refer to manuals to learn about equipment and tips on cleaningExamples
    • how to use dishwashers
    • how to safely clean up blood

Specialized cleaners

  • Furnace cleaners read code books to get information on provincial standards when dealing with new furnaces or hook-upsExamples
    • natural gas
    • propane
    • plumbing
    • heating

Building superintendents may read documents that explain the landlord-tenant relationship. They will check different parts for information as needed.