Program by Deaf Litercy Initiative
A-  A  A+  A++

Communication

Cleaners – Communication Level 1

Cleaners must provide excellent customer service. The quality of customer service depends on good communication with clients.

Examples

  • communicate with the clients to give and get job-related information
  • assess cleaning situations
  • discuss costs

Cleaners must also communicate with

  • co-workers to co-ordinate work
  • supervisors to get job tasks, talk about what needs to be done first and report problems
  • suppliers when ordering paint and cleaning supplies

Cleaners – Communication Level 2

Cleaners

  • give tasks and track the work of those they supervise
  • take part in group discussions during staff or safety meetings

Building superintendents

  • communicate with property managers to suggest cleaning products and maintenance supplies

Cleaners – Communication Methods

Cleaners communicate

  • in person
  • using a TTY, email, videophone, or blackberry

Cleaners – Communication Environmental factors

The noise of cleaning equipment and machines makes communication difficult.