Program by Deaf Litercy Initiative
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Cleaners must provide excellent customer service. The quality of customer service depends on good communication with clients.


  • communicate with the clients to give and get job-related information
  • assess cleaning situations
  • discuss costs

Cleaners must also communicate with

  • co-workers to co-ordinate work
  • supervisors to get job tasks, talk about what needs to be done first and report problems
  • suppliers when ordering paint and cleaning supplies


  • give tasks and track the work of those they supervise
  • take part in group discussions during staff or safety meetings

Building superintendents

  • communicate with property managers to suggest cleaning products and maintenance supplies

Cleaners communicate

  • in person
  • using a TTY, email, videophone, or blackberry

The noise of cleaning equipment and machines makes communication difficult.