Communication

Cleaners must provide excellent customer service. The quality of customer service depends on good communication with clients.

Examples

• communicate with the clients to give and get job-related information
• assess cleaning situations
• discuss costs

Cleaners must also communicate with

• co-workers to co-ordinate work
• supervisors to get job tasks, talk about what needs to be done first and report problems
• suppliers when ordering paint and cleaning supplies

Cleaners

• give tasks and track the work of those they supervise
• take part in group discussions during staff or safety meetings

Building superintendents

• communicate with property managers to suggest cleaning products and maintenance supplies

Cleaners communicate

• in person
• using a TTY, email, videophone, or blackberry

The noise of cleaning equipment and machines makes communication difficult.