Reading

Cleaners

• read notes from supervisors about job duties and from co-workers sharing information
• read cleaning product labels to understand how to use them
• read memos or email to deal with service complaints

Light duty cleaners

• read notes from guests to deal with special requestsExample
  • request for extra pillows or towels

Cleaners

• read letters from the fire department about handling wastes properly
• read memos from management explaining different workplace issues such as changes to the benefits package
• read pamphlets to get information
• Example
• new floor finishing products, paying close attention to safety information

Light duty cleaners

• read minutes from staff meetings

Janitors, caretakers and building superintendents read

• trade journals and magazines
• manufacturers’ instructions about how to put something together or install itExamples
  • ceiling fans
  • cupboards

Cleaners

• read the Material Safety Data Sheets (MSDS) of products being used for the first time to learn about
  • equipment needed to protect workers
  • possible reactions that could be harmful
  • emergency procedures
• refer to manuals to learn about equipment and tips on cleaningExamples
  • how to use dishwashers
  • how to safely clean up blood

Specialized cleaners

• Furnace cleaners read code books to get information on provincial standards when dealing with new furnaces or hook-upsExamples
  • natural gas
  • propane
  • plumbing
  • heating

Building superintendents may read documents that explain the landlord-tenant relationship. They will check different parts for information as needed.