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Essential Skills Profile
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Community and Social Service Workers
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Numeracy
Level 1
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book or rebook appointments with clients
compare specific situations to the guidelines
Example
a welfare and compensation officer compares a client’s net income to guidelines to see if the client is eligible for financial help
estimate amount of time needed for appointments with clients
Example
consider clients’ needs and average length of time of previous appointments
estimate amounts of time required for working with clients
Examples
figure out the need of a program
project the demand for services using statistics
Level 2
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figure out expensesExample
figure out the amount of money they should receive for using personal vehicles and purchasing program supplies
manage petty cash accounts
record petty cash amounts and compare purchase records with receipts
complete summaries
figure out amounts for new petty cash deposits
figure out subsidies for individuals and households
determine a client’s rental costs for subsidized housing as thirty percent of his total income
determine a client’s total medical costs to apply for health care subsidies
create and track small budgets
put together data and develop statistics to describe social programs
Example
meals-on-wheels worker may count the number of meals delivered monthly and record them by type of meal and whom they served
Level 3
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make household budgets and basic financial statements to help clients
manage their personal finances
apply for social benefits
Examples
help a client to file income taxes
help a client make a statement of income and expenses to apply for medical benefits
analyze program data to plan new programs
Examples
report feedback from a workshop
analyze the results of the feedback to improve future workshops