Thinking Skills
Level 1
Administrative Clerks
- find the information they need
- track a document back through the path it would have taken, contact other departments and do a physical search if needed
Level 2
Administrative Clerks
- find and fix mistakes in recordsPossible solutions
- check forms and computer records
- ask customers questions
- speak with staff from various departments
- deal with unhappy clientsPossible solutions
- find a way to make them happy
- give more information to the client
- find ways to clearly communicate new procedures to staff
Level 3
Administrative Clerks
- find solutions when deadlines cannot be met
Level 1
Administrative Clerks
- decide whether to charge clients late fees
- decide on the proper client codes to give to a file or document
Level 2
Administrative Clerks
- decide how to use general procedures in special cases
Own Job Planning and Organizing
Some administrative clerks plan their own job tasks, while others follow process very closely. Their tasks
- are done over and over but the content changes as needs of clients change
- are done in the order of importance
- must be reorganized to meet deadlines
Administrative Clerks
- remember how to fill out different forms correctly
- remember codes or information specific to their jobsExamples
- part numbers
- payroll codes
- client codes
Level 1
Administrative Clerks
- contact other staff to get information to make mailing lists
Level 2
Administrative Clerks
- seek information needed to fill out government forms by checking client files, talking with the client or contacting the government department for information about how to fill out the form
